Pep Boys is a well-known automotive service and retail chain with locations across the United States. Founded in 1921, Pep Boys has built a strong reputation for providing a wide range of automotive services, including oil changes, vehicle inspections, and battery replacements, as well as selling auto parts and accessories. With a team of experienced mechanics and friendly staff, Pep Boys aims to provide quality and reliable service to its customers. The brand is committed to meeting the needs of car owners, offering convenience and expertise in maintaining and repairing their vehicles. Known for its trusted name in the automotive industry, Pep Boys continues to be a go-to destination for car maintenance and repair needs.
Reviews
Michelle and Gus were very communicative and helpful. The repair took a little longer than hoped, but they were very accommodating, helpful, and communicative. Overall, it was a great experience and I would recommend.
Gus is Wonderfull guy.
super gentleman.
Best Pep Boys branch and staff in California,
Believe me.
REALLY REALLY RECOMMENDED.
You guys are the best in customer satisfaction and professionalism.
THANK YOU GUS.
Oil change went smoothly and relatively quickly despite inclement weather and backlog. The only thing that seemed odd was the claim that they re-aired my tires when my sensor was still displaying low tire pressure. I think that was a problem with the sensor, but I'd have liked them saying what pressure they set it at and confirmation it was done. Still, a good service all around.
The service was fast and efficient. The quote for the work was spot on (who doesn't love that?)! The employees were amazing.
The service waiting room could certainly use some work.
I had an appointment, however, they took at least 45 minutes to pull my car into the service area. They were not busy. I had to go up to the service desk and ask why they hadn’t brought my car in. The Advisor said they’d bring it in now. But I could hear 2 young men talking and laughing, not working. When I walked around to look into the garage area, one was showing the other one something on his phone. I stayed out there for some time and this behavior continued. They were NOT working. One had dark curly hair, he worked on my car. The other young man, dark short hair, was the one on his phone continuously. Trying to engage the one working on my car. It was apparent that he was distracting others and delaying the completion of my car and others. It took almost 1 hour and 45 minutes to have a simple oil change. Very disappointed. This was my first time coming to Pep Boys and I doubt I’ll return.
Got 4 new tires and the folks at Pep Boys of Thousand Oaks handled the service perfectly. Michelle was a pro! She called to let me know the tires were in stock and treated me with excellent customer service. Thank you Pep Boys and Michelle!
Had an amazing experience with Gus and his team, turned a unexpected find with my car into something I could manage. Will be coming back!
I was looking for good tires without paying an arm and a leg for them. (Being that I am on a budget lol) I found a great deal on the tires. Ordered them and set my appointment online. I called a day before the appointment and was told I can take my car in anytime. Michelle took care of me and my car got all tires on while I was at work. I was provided with a ride to work so I didn't have to wait for my car to get worked on. Overall great experience and unbeatable price... to me at least. Definitely worth checking out for your car needs. 🚗
Location
2099e Thousand Oaks Blvd Suite B, Thousand Oaks, CA 91362, United States
Hours
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Monday
08:00 AM - 07:00 PM
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Tuesday
08:00 AM - 07:00 PM
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Wednesday
08:00 AM - 07:00 PM
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Thursday
08:00 AM - 07:00 PM
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Friday
08:00 AM - 07:00 PM
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Saturday
08:00 AM - 07:00 PM
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Sunday
09:00 AM - 06:00 PM
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